Exchange & Warranty Policy

 

Exchange Policy

• Original receipt is required as proof of purchase.
• All items may be exchanged within 7 days from the date of purchase except leather bracelets, pendants, and earrings.
• Items can only be exchanged once for every purchase.
• Strictly no exchange on promotional and discounted items (including gift sets).
• Items returned for exchange must be in their original condition, unworn and its original packaging with any related accessories, protective covers or boxes.
• All returned items must be verified by our quality service department before any exchange is approved.

 

Warranty Policy

• Original receipt is required as proof of purchase and warranty certificate.
• One (1) year limited warranty on materials and workmanship for gold, gold-plated and/or silver bracelets, earrings, pendants & necklace, rings and full silver charms.
• Thirty (30) days limited warranty on materials and workmanship for all items that have glass, enamel, stones, dangles, and leather parts.
• Warranty period is limited to the initial date of purchase.
• General wear and tear, misuse, tarnishing, unauthorised services and modifications, or use outside the care instructions specified by PANDORA are not covered under the warranty.
• Wearing counterfeit or non-PANDORA merchandise can damage PANDORA jewellery and will void the warranty.
• Lost items are not covered under warranty.
• Please visit https://my.pandora.net/en/care-instructions.html for more information regarding our instructions on product use and care.